Shipping Policy

Effective date: August 24, 2026

This Shipping Policy applies to orders placed through playdo-home.com unless a product page, quotation, checkout page or written business agreement states otherwise.

1. Order Processing

In-stock orders are normally prepared for shipment within 1-4 business days after payment and order verification. During product launches, holidays, promotions or other peak periods, processing may take longer.

If an item is not immediately available, processing may require up to 7 business days or another period communicated to you by email. We may contact you if an item is backordered, discontinued or requires additional delivery arrangements.

Business days exclude weekends and public holidays at the fulfillment location. Processing time is separate from transit time.

2. Shipping Methods and Estimated Transit Time

Available methods depend on the product, destination, warehouse and carrier capacity. PlayDo may use UPS, DHL or another qualified freight or parcel carrier.

Standard international express delivery is generally estimated at 10-15 business days after shipment. Economy sea freight, when offered, is generally estimated at 15-30 days after shipment. Any date shown at checkout or in an order message is an estimate unless expressly stated as guaranteed.

Rooftop tents, awnings and other oversized products may require freight delivery, delivery appointments, or additional handling. Accessories may ship separately from oversized products.

3. Shipping Charges

The shipping charge, promotional free-shipping treatment, or included-delivery treatment applicable to your order will be shown at checkout or confirmed in writing before payment. Remote-area, oversize, re-delivery, address-correction and special-handling fees may apply.

If the website and a written quotation conflict, the written quotation accepted for that order controls.

4. Tracking

When tracking is available, we will send the carrier name and tracking number to the email or phone number used for the order. Tracking may take 24-72 hours to display movement after the label is created.

You may also use the website's Order Tracking page or the carrier's official tracking service. Contact service@playdo-home.com if tracking has not updated for an unusual period.

5. Address Accuracy and Delivery Access

Please verify the recipient name, phone number, street address, postal code and delivery access before placing the order. Large products may not be deliverable to PO boxes, military addresses or locations without suitable freight access.

Address changes are not guaranteed after shipment. Costs caused by an incorrect address, refused delivery, inaccessible delivery point or repeated delivery attempt may be charged to the customer where permitted by law.

6. Customs, Duties and Taxes

The checkout page or an accepted written quotation will state whether import duties, taxes and customs-clearance charges are included. If PlayDo does not collect or expressly include those amounts, the recipient may be responsible for them, subject to applicable law.

7. Remote Areas and Delivery Delays

Remote locations may require additional time or fees. Customs inspections, weather, port congestion, carrier interruptions, strikes, holidays and other events outside PlayDo's reasonable control may delay delivery.

If a material delay becomes known, we will use reasonable efforts to provide an updated estimate. Your cancellation and refund rights remain subject to applicable law and the order's status.

8. Delivery Inspection, Damage and Missing Items

Inspect the outer packaging before accepting delivery when practical. Record visible damage on the carrier receipt and take clear photos or an unboxing video.

Report transit damage, shortage or an incorrect item to service@playdo-home.com as soon as reasonably possible. Include the order number, shipping label, packaging images and product images. Prompt notice helps us preserve carrier claims and does not reduce non-waivable statutory rights.

9. Lost, Stalled or Returned Shipments

We will assist with carrier investigations for shipments that appear lost or materially stalled. A replacement or refund may be issued after the carrier investigation and order verification, subject to applicable law.

If a shipment is returned because the customer supplied an incorrect address, refused delivery or did not complete required delivery steps, re-shipping and return costs may be deducted or charged where permitted by law.

10. Contact

Shipping questions: service@playdo-home.com. Please include your order number and destination country.

Store operator: Beijing Playdo Outdoor Products Co., Ltd.
Business address: Room 304, Building B, Jinyu International, Changping District, Beijing 100085, China
Email: service@playdo-home.com