Returns & Refund Policy

Effective date: August 24, 2026

This policy applies to consumer orders placed through playdo-home.com. Mandatory rights under applicable consumer law are not excluded or limited.

1. 30-Day Return Window

You may request a return within 30 calendar days after the product is delivered. Requests made after this period may be declined unless required by applicable law or covered by the Warranty Policy.

Contact service@playdo-home.com before returning any item. Unauthorized returns, returns sent to the original shipping location without approval, and cash-on-delivery returns may be refused.

2. Return Eligibility

For a change-of-mind return, the product should be unused, uninstalled, clean and complete, with original packaging, accessories, manuals, labels and gifts, so that it can reasonably be resold.

For a defective, damaged or incorrect product, reasonable unpacking and inspection will not by itself make the product ineligible. Provide photos, video and other information reasonably requested to verify the issue.

3. Items or Conditions Not Eligible

A return requested after the applicable return period, except where law or warranty rights apply.

Damage caused by improper installation, misuse, modification, accident, inadequate roof-rack compatibility, unauthorized repair, improper storage, puncture, abrasion or failure to follow product instructions.

Missing product, accessories, hardware, manuals, packaging, serial/model labels or promotional gifts, unless the issue was caused by PlayDo.

Items marked final sale or customized products, where exclusion is permitted by law. Defective-product rights remain unaffected.

Returns sent to an unapproved address or sent cash on delivery.

4. How to Request a Return

Email service@playdo-home.com with your order number, product name, reason for return and supporting photos or video where relevant.

Wait for return authorization, the correct return address and packing or freight instructions.

Pack all items securely. Oversized rooftop tents and awnings must follow the approved freight process.

Use a trackable and appropriately insured service. Keep the receipt and tracking number until the refund is completed.

5. Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping and any related non-refundable shipping cost, unless applicable law requires otherwise.

If the verified return is caused by a PlayDo error, transit damage, or a covered defect, PlayDo will provide or reimburse reasonable authorized return shipping. Do not independently purchase premium freight without written approval.

6. Inspection and Refund

After the return is received, we will inspect it and notify you whether the refund is approved, partially adjusted, or declined with reasons.

Approved refunds are issued to the original payment method within 7 business days after inspection. Banks, card issuers and payment services may require additional time to post the funds.

Original expedited shipping, special handling, duties already paid to authorities, and customer-caused return costs may be non-refundable where permitted by law. No deduction will be made for ordinary inspection necessary to determine the nature and condition of the goods.

7. Exchanges and Replacements

Exchanges are generally available for verified defects, transit damage or incorrect items, subject to stock availability. We normally dispatch the replacement after receiving and verifying the returned item, unless we approve another arrangement.

If the requested replacement is unavailable, we may offer an equivalent item, repair, store credit or refund, subject to your rights under applicable law.

8. Order Cancellation

An order may be cancelled before shipment if processing has not progressed beyond the point where cancellation is possible. Once shipped, the order must follow the return process and applicable shipping costs may apply.

9. Bundles, Gifts and Promotions

When returning a discounted bundle, all bundle components and gifts should be returned. If only part of a bundle is returned and partial return is accepted, the refund may be recalculated using the standalone price of the items kept.

10. Late or Missing Refunds

If an approved refund has not appeared after the expected period, first check your bank or payment account, then contact the card issuer or payment provider. If it is still missing, email service@playdo-home.com with the order and refund confirmation.

Contact

Store operator: Beijing Playdo Outdoor Products Co., Ltd.
Business address: Room 304, Building B, Jinyu International, Changping District, Beijing 100085, China
Email: service@playdo-home.com