Privacy Policy

Effective date: August 24, 2026

This Privacy Policy explains how Beijing Playdo Outdoor Products Co., Ltd. collects, uses, shares, and protects personal information when you visit playdo-home.com, place an order, or contact us.

1. Information We Collect

Contact and identity information, such as name, email address, phone number, billing address and shipping address.

Account and order information, such as account credentials, products purchased, order history, returns, warranty claims and communications.

Payment and transaction information. Payment-card details are generally processed by authorized payment providers; PlayDo may receive transaction status, limited payment identifiers and fraud-screening results.

Device and usage information, such as IP address, browser, device type, operating system, referring pages, viewed pages, clicks and approximate location derived from IP.

Cookies, pixels and similar technology information used for essential site functions, preferences, analytics, advertising and campaign measurement.

Content you provide, such as reviews, survey responses, photos, videos, support attachments and business-cooperation inquiries.

Information received from service providers, advertising partners, social platforms, logistics providers, fraud-prevention services and publicly available sources, where permitted by law.

2. How We Use Information

To operate the website, create accounts, process payments, fulfill orders, provide tracking, returns, refunds, warranty and customer support.

To verify identity, prevent fraud, secure accounts, investigate abuse and protect users, PlayDo and partners.

To improve products, website usability, content, customer service and business operations through analytics and research.

To send service messages and, where permitted or consented, marketing communications. You may unsubscribe from marketing at any time.

To personalize content and advertising, subject to consent and opt-out rights required by applicable law.

To comply with tax, accounting, customs, sanctions, product-safety, legal-process and other legal obligations.

3. Legal Bases

Where applicable, we process personal information to perform a contract, comply with law, pursue legitimate interests that are not overridden by your rights, protect vital interests, and/or based on your consent. You may withdraw consent for future processing where consent is the legal basis.

4. How We Disclose Information

We may disclose information to companies that help us operate the business, including SHOPLINE or other commerce platforms, payment providers, warehouses, carriers, cloud hosting, analytics, advertising, email, customer support, fraud prevention and professional advisers.

We may disclose information to affiliates, business partners involved in a transaction you request, law-enforcement or regulators when legally required, and a buyer or successor in a merger, financing, reorganization or sale of assets.

We do not disclose personal information for money. Certain analytics or advertising disclosures may be considered a 'sale,' 'sharing' or targeted advertising under some U.S. state laws; where applicable, we provide required opt-out choices.

5. Cookies and Advertising

Essential cookies support security, checkout, cart and account functions. Preference cookies remember settings. Analytics cookies help us understand site use. Marketing cookies and pixels help measure campaigns and show relevant advertising.

Where required, non-essential cookies are used only after consent. You may adjust Cookie Preferences, browser settings or legally recognized opt-out signals where supported. Disabling cookies may affect site features.

6. International Transfers

PlayDo and its service providers may process information in countries other than your own. Where required, we use appropriate transfer mechanisms and safeguards, such as contractual protections, and assess legal requirements applicable to the transfer.

7. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described, including order fulfillment, warranty and support, fraud prevention, tax and accounting, dispute resolution and legal compliance. Retention periods vary by data type, transaction and jurisdiction.

8. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security. Protect your password and contact us if you suspect unauthorized account use.

9. Your Rights and Choices

Request access to or a copy of personal information we hold about you.

Request correction, deletion or restriction where applicable.

Object to certain processing or withdraw consent for future processing.

Opt out of marketing communications and, where applicable, targeted advertising, sale or sharing of personal information.

Request data portability where applicable.

Appeal a privacy-rights decision or complain to a competent data-protection authority where local law provides these rights.

10. Exercising Privacy Rights

Submit a request to service@playdo-home.com with the subject 'Privacy Request.' We may verify your identity and authority before responding. You may use an authorized agent where permitted by law. We will not unlawfully discriminate against you for exercising privacy rights.

11. Children

Our store is not directed to children below the minimum age required by applicable law, and we do not knowingly collect their personal information without required parental authorization. Contact us if you believe a child has provided information improperly.

12. Third-Party Services and Links

Our website may link to or integrate third-party services, social platforms and payment tools. Their privacy practices are governed by their own notices. Review those notices before providing information directly to them.

13. Policy Updates

We may update this policy to reflect legal, technical or business changes. We will post the revised version and update the effective date; material changes may be communicated through additional notice where required.

14. Contact

Store operator: Beijing Playdo Outdoor Products Co., Ltd.
Business address: Room 304, Building B, Jinyu International, Changping District, Beijing 100085, China
Email: service@playdo-home.com