Limited Warranty Policy

Effective date: August 24, 2026

This Limited Warranty applies to eligible PlayDo products purchased from playdo-home.com or an authorized PlayDo seller. It provides additional rights and does not replace non-waivable statutory rights.

1. Warranty Period

Unless a product page, warranty card or written agreement states otherwise, PlayDo provides a one-year limited quality warranty beginning on the delivery date.

2. What Is Covered

The warranty covers verified defects in materials or workmanship that arise during normal use, proper installation, suitable storage and operation in accordance with PlayDo's published product instructions.

Examples may include a manufacturing defect in seams, valves, air-support components, structural hardware or supplied accessories, provided the issue is not caused by an excluded condition.

3. Warranty Remedies

After diagnosis, PlayDo may repair the product, provide replacement parts, replace the product, or issue a partial or full refund where appropriate. The remedy will consider the defect, product age, safety, parts availability, shipping feasibility and applicable law.

Replacement products or parts may be new or functionally equivalent. A replacement remains covered for the longer of the original remaining warranty or any minimum period required by applicable law.

4. How to Obtain Warranty Service

Stop using the product if continued use may create a safety risk or worsen the damage.

Email service@playdo-home.com with the order number, product model, purchase channel and delivery date.

Provide clear photos or video, a description of the issue, installation information and any troubleshooting already performed.

Follow PlayDo's remote diagnosis, inspection, packing and return instructions. Do not return a product until authorized.

5. What Is Not Covered

Normal wear, cosmetic fading, expected material aging, consumable wear or gradual loss caused by ordinary use.

Puncture, cut, abrasion, animal damage, fire, mold, mildew, corrosion or damage caused by packing or storing the product wet or dirty.

Improper installation, incompatible vehicle or roof-rack system, exceeding dynamic/static load limits, loose hardware, or failure to re-check installation before travel.

Use in weather, wind, terrain, speed, temperature or other conditions outside published limits or safety guidance.

Accident, collision, impact, falling objects, theft, vandalism, force majeure or carrier damage handled under the delivery claim process.

Unauthorized modification, disassembly, repair, altered identification labels, or use of incompatible third-party parts.

Commercial rental, fleet, event or other unusually intensive use unless PlayDo agreed in writing to a commercial warranty.

6. Shipping and Inspection Costs

For an approved covered claim, PlayDo will provide or reimburse reasonable authorized shipping and will not charge for the covered repair or replacement. For a claim found not covered, the customer may be responsible for inspection, repair, return shipping, duties and other reasonable costs after receiving a quotation.

Do not send oversized products or purchase premium freight until PlayDo provides written shipping instructions.

7. Safety and Installation Responsibilities

Warranty coverage does not replace the user's duty to confirm vehicle, roof, rack and crossbar compatibility; follow vehicle and rack manufacturer limits; inspect mounting hardware; secure all closures; and observe weather and speed guidance.

If compatibility or structural safety cannot be confirmed, do not install or use the product and contact PlayDo before travel.

8. Geographic and Channel Limitations

Warranty service may depend on the country of purchase, seller authorization, parts availability and shipping restrictions. Products purchased from an unauthorized seller may need to be handled by that seller, except where law provides otherwise.

9. Limitation and Statutory Rights

To the extent permitted by law, this warranty is limited to the remedies described above and does not cover indirect or consequential losses. Nothing in this policy excludes liability or consumer rights that cannot legally be excluded or limited.

10. Contact

Warranty claims: service@playdo-home.com.

Store operator: Beijing Playdo Outdoor Products Co., Ltd.
Business address: Room 304, Building B, Jinyu International, Changping District, Beijing 100085, China
Email: service@playdo-home.com